Consumer to grid

Connecting the utility customer with the smart grid

Realizing the benefits of smart grid investments will depend on how customers respond to new technology. KEMA is helping forward-thinking utilities make the consumer to grid connection – making the smart grid work for consumers’ benefit and maximizing utility technology investments.

With two-way digital communications, utility consumers will have more information and flexibility to make sustainable energy choices and manage their utility costs. The challenge today is planning and implementing technology and customer programs that are relevant, meaningful and beneficial for both consumers and utilities.

For over three decades, KEMA has been helping utilities make the connection between technology and customers – combining customer research, demand response and energy efficiency with smart grid planning, design, deployment, testing and operations.

Engaging the utility customer: Making the consumer connection through customer and market insight

It is not enough to install smart grid and advanced distribution automation technologies. Consumers also need to understand how smart grid technologies work for them — from energy bill savings, to electricity service reliability, to sustainable energy choices.

For over three decades, KEMA has been helping utilities make positive, lasting customer engagements. Our utility program and policy solutions combine insight into consumer markets with planning, implementation and evaluation strategies to help clients deliver efficient and effective energy efficiency, demand response and distributed generation initiatives.

KEMA’s C2G utility customer engagement solutions include:

Deploying utility customer-focused technology: Planning and implementing the customer-focused smart grid

The smart grid places end-users at the center of the energy management system. KEMA helps utilities deliver the prompt, reliable data exchange needed to enable customers to make intelligent choices for themselves and for the system. We help utilities gain a firm grasp of the technologies, systems and operations needed to facilitate efficient and effective information exchange between customers and the utility.

KEMA’s C2G smart grid technology solutions include: